Orders & Returns
Purely Adult is committed to customer satisfaction, to ensuring you are satisfied with your purchase. If there is ever an issue with our products or services, please contact us so we can work through these issues with you to ensure you are satisfied with your experience.
CAN I RETURN MY ITEM – WHAT’S YOUR POLICY ON RETURNS?
We strongly advise you to be sure of your selection before placing an order with us, as we must adhere to health regulations when accepting returned goods, we are unable to accept products which do not meet your expectations or simply not wanted due to 'Change of Mind’ or wrong size (lingerie).
DAMAGED OR FAULTY GOODS – MY ITEMS ARE DAMAGED OR FAULTY, WHAT DO I DO?
If your gear does not arrive in original condition or there is a fault, Purely Adult will work together with you to ensure you are provided with what you purchased.
Please contact us with your order number, product details, and a detailed description of the issues (videos are best) and we will work with you to organise a replacement. Any product deemed to have a manufacturers defect must be returned so the manufacturer can determine whether the item has a manufacturing defect and needs to be exchanged.
INCORRECT ITEMS RECEIVED – THE CORRECT ITEM WASN’T RECEIVED, WHAT DO I DO?
We acknowledge that at times, there may be mixed up items that are received. We will work with you immediately to ensure your correct item is received.
Please contact us with your order number, the incorrect item and we will resolve this for you.
OTHER CONCERNS – I HAVE AN ISSUE NOT COVERED ABOVE.
Please contact us directly and we will work through the issue with you.