Where are you located?
We are an e-commerce or online only store, physically based in the Northern Suburbs of Melbourne.
I want to inspect the goods before I purchase.
Unfortunately this is not possible as we are an online only store.
I am a little confused by all the options and not sure what I want. Who can I talk to?
We agree – it can all be a little daunting!! Have a look further down the page at our Sex Toy FAQ and if that doesn’t help – please feel free to ask any questions you have via our contact us page.
What are your hours of operation?
We’re open 24 hours. You can purchase online at your discretion.
Can I pick up my goods to save on delivery costs?
As an e-commerce only store, we do not offer a pick-off option. We do offer a very reasonable delivery rate, and if your purchase is over $100 – delivery is free.
What shipping methods do you have available?
We use a number of Australian courier companies for all of our deliveries. By using different courier companies, we are able to offer some amazingly cheap postage costs.
How long does it take for my order to arrive?
Our aim is for efficient delivery, but once your item has been passed to the courier company, sometimes deliveries may be late due to your location, accidents or local disruptions, all of which are outside of our control. In these instances, we, Purely Adult, will not be liable for any consequential loss for delivery times. If your order looks damaged on delivery please check your delivery before signing for it and inform delivery driver of damage and ask them to sign the damage.
Do you ship overseas?
No. We only deliver within Australia.
How much does it cost to have my order delivered?
We offer a couple of shipping rates, varying subject to your order, but will be no more than $12. If your order is over $100 – shipping is free.
Do I need to be home when my order is delivered?
No, but it is preferred for security. All deliveries are authorised to leave at property, unless instructed otherwise.
If this is not acceptable please ensure you:
- Provide us a business address (9am-5pm) for delivery so driver will most likely have no issues in finding a receiver. Not that your order will be packaged discreetly.
- Ensure that someone will be home to sign for goods and check condition on arrival.
- Provide alternative authority to leave instructions e.g "please leave around the back of house behind the bins"
Can my order be delivered on the weekend?
Sorry, the courier company does not deliver on weekends or public holidays.
Can I pay via bank deposit?
You sure can. Please contact us for details.
Can I pay via paypal?
Yes – we accept paypal via a secure connection from our online store
Can I pay with cash on delivery?
Sorry, we don't accept COD because the items are delivered by courier company
Can I pay with credit card?
Yes, you can pay via credit card on checkout when purchasing online, or give us a call and we can process your credit card payment over the phone.
Does the price include GST?
Yes they do. Tax invoices are provided if requested.
I have seen the same product elsewhere cheaper – can you match it?
We provide some of the cheapest prices on the market. But there will always be cheaper. Send us the details of the cheaper quote you’ve received and we’ll do our best to match or better it.
We won’t guarantee to beat any price (there’s a lot of inferior products on the market that are being sold at ridiculous prices) but we’ll try to give you the best products we can at the best price.
And don’t forget to include postage in all cost comparisons – our postage costs are very cheap.
Warranty and Refunds
Purely Adult is committed to customer satisfaction, to ensuring you are satisfied with your purchase. If there is ever an issue with our products or services, please contact us so we can work through these issues with you to ensure you are satisfied with your experience.
Can I return my item?
We strongly advise you to be sure of your selection before placing an order with us, as we must adhere to health regulations when accepting returned goods, we are unable to accept products which do not meet your expectations or simply not wanted due to 'Change of Mind’ or wrong size (lingerie).
My items are damaged or faulty – what do I do?
If your gear does not arrive in original condition or there is a fault, Purely Adult will work together with you to ensure you are provided with what you purchased.
Please contact us with your order number, product details, and a detailed description of the issues (videos are best) and we will work with you to organise a replacement.
The item I received was incorrect – what do I do?
We acknowledge that at times, there may be mixed up items that are received. We will work with you immediately to ensure your correct item is received.
Please contact us with your order number, the incorrect item and we will resolve this for you.
I have an issue that was not covered above.
Please contact us directly and we will work through the issue with you
Sex Toys FAQ
What's the best sex toy for a first-time sex toy user?
Your first sex toy should be something that is personal and something that interests you. The most popular first sex toys tends to be vibrators or dildos but this is not always the case. The rule of the thumb is to start with small sex toys and work your way up to larger sizes. Keep your first sex toy adventures simple, explore, enjoy and move forward from there.
How do I influence my partner into using a vibrator or other sex toy?
It's just like trying anything new together – you need to take the first step. You need to be open about it, and explain that a sex toy will not take the place of him or her and is not about inadequacies. Quite the opposite, a sex toy will add more pleasure and excitement into your sex life.
How do vibrators work?
Vibrators contain an electric or battery powered motor that produces vibrations. When the power is turned on the vibrating motor is activated, creating various levels of vibrations that can be used to induce pleasure.
What is the difference between battery and electric powered vibrators?
Generally, battery powered vibrators tend to be less powerful than electric powered vibrators. Electric powered vibrators tend to be designed with stronger motors which use more power, which means you don't have to worry about electricity running out like batteries do.
Why are there different styles of vibrators?
Like many consumer products, vibrators come in different styles because people like to use them in different ways.
For example, a clitoral vibrator is designed to stimulate the clitoris while a G-Spot vibrator is designed to stimulate the G-Spot. There are many different styles to choose from, with some vibrators combine two or more different styles - for example the Jack Rabbit stimulates the clitoris with the "bunny" while stimulating the G-Spot with the twisting shaft and the outer-vaginal area with the spinning beads.
It is best to choose a style that responds to your body, creating stimulation. Take your time and browse the different models to find the right one for your needs.
How long do vibrators last?
Depending on the quality of the vibrator, they can last anywhere from a few months to a few years. Cheaper vibrators tend to break down relatively quickly, so if you are looking for quality, spend that little extra to have a more longer-lasting vibrator.
What is the difference between a clitoral and a vaginal orgasm?
Clitoral orgasms are achieved by stimulating the clitoris and usually are quicker and very intense. Vaginal orgasms can take some time to build but is often a deeply powerful experience.
Can anal vibrators give you an orgasm?
It's possible. Anal vibrators are well-known to produce a lot of pleasure as the anus is a very sensitive spot with many nerves. Stimulating these nerves with a vibrator can heighten sexual experience and lead to stronger orgasms.
Can vibrators be used during intercourse?
Yes they can. In fact, butterfly vibrators were specifically designed for this purpose. If you don't have access to a butterfly vibrator, any small stimulator will do. Both partners usually enjoy vibrations during intercourse.
Is it safe to use a vibrator during pregnancy?
It is generally considered safe to use a vibrator during pregnancy. If your doctor has given you the green light for sexual intercourse, then it's generally accepted that you also have the OK to use a vibrator.
Is it safe to share a vibrator with a friend?
It is up to the individual situation. However, as a general rule, it is not a good idea to share sex toys with new or occasional partners as this may expose you to potential diseases.
Where should vibrators be stored?
The best place to store a vibrator is in a cool, dry place. Moisture is the number one cause of damage. Avoiding moisture will go a long way towards keeping a vibrator in good working condition.
Why does my new toy have an unusual smell?
The smell is not uncommon and it doesn't exist with all toys, but for many it does. The smell is caused by the combination of materials used to manufacture your toy. The quickest way to eliminate the smell is to wash your toy with adult toy cleaner or mild soap, and let it air out before you use it.
What is a Cock Ring?
A cock ring is a device that fits around the penis, constricting the flow of blood and increasing the intensity of an erection. Just before orgasm, the cock ring is released, creating a more powerful orgasm.
What is a Penis Pump?
A penis pump is a device that increases penis size via vacuum pressure.
What are Nipple Rings, Chains, Clamps and other forms of Nipple Jewelry?
Nipple stimulation, when performed correctly, can actually lead to an orgasm. Specific products designed for this purpose are nipple rings, vibrating nipple clamps and nipple weights, nipple exciters and arousers, nipple enlargers, breast enhancers and all other sorts of nipple jewellery to beautify the female breast. These products and more have the sole purpose to help tease, fondle, stimulate and pleasure the nipples and breasts, especially to areas that are very sensitive to touch, such as the areola (the pinkish area that directly surrounds the nipple).
What are BDSM/Fetish Sex Toys?
BDSM is a term that refers to Bondage and Discipline, Domination and Submission, and Sadism and Masochism. As people become more curious and creative about expressing their sexuality, BDSM is increasing in popularity. The key to BDSM play is to keep it within the bounds of what you know so that you can play safely, and to make sure your partner agrees to what you have planned.
If you have any questions or queries please contact us for discreet and personal advice.